Thursday, December 28, 2006

The importance of GOOD waiting staff

The reasons restaurants lose customers are:

1. customer moves away or dies - 4%

2. bad mouth-to-mouth reputation - 5%

3. competitive offers - 10%

4. product dissatisfaction - 16%

5. unfriendly or slow service - 65%

As you can see from the above numbers, the most important things for a restaurant are a satisfactory product and to have friendly and prompt service. If a waiter is also a charmer, you’ve got it made. And to make him/her really happy, make sure he/she gets to keep the tips for his/her contribution to your business. Often this is not the case, and the waiter will leave sooner or later. Don’t say we didn’t warn you.