Workshops have been designed to provide managers with a sound understanding of the Hospitality Assured assessment process, before proceeding to seek accreditation.
The workshops examine the two elements of the Hospitality Assured accreditation - the Customer Satisfaction Standard, and the Professional Service Standard authored by the HCIMA. The Customer Satisfaction Standard measures how successfully an organisation looks after its customers. The Professional Service Standard measures an organisation's internal processes and procedures, covering 12 areas of best international practice outlined in a Quality Map.
Whilst workshops are tailored to the particular needs of a group, a typical programme could cover the following areas:
* the Professional Service Standard:
- how it came to be
- an explanation of the Quality Map
* the Hospitality AssuredStandard
